These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday with one company or we can book a single travel service with a different principal or supplier, in which case you will have a separate contract with the supplier of the single travel service booked. Please note that when making a single travel service booking i.e. for car hire or accommodation etc., we can only accept and confirm the booking of one single travel service in any one booking period. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by Irish Law and the jurisdiction of the Courts of Ireland. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
Please note: Please note: InteleTravel.com agents are not authorised to accept payment into their own personal accounts, e.g. no cash, cheques made out to your agent, transfers into your agent’s PayPal accounts, etc. If you are asked for payment of this kind please contact CustomerService@InteleTravel.com. We only accept payment via debit and credit card for all services booked.
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.
1) Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance.
All the package holidays we sell, come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation.
If, after selecting and paying for one travel service, you choose to book additional travel services for your trip or holiday via our company by making a further separate booking, you will NOT benefit from rights applying to packages under the Package Holidays and Travel Trade Act, 1995. Please note that in accordance with clause 1, we will only accept and confirm the booking of one single travel service in any one booking period.
Therefore, we will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.
A copy of the Package Holidays and Travel Trade Act, 1995 can be found at https://www.irishstatutebook.ie/eli/1995/act/17/enacted/en/print.html
All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
For further information please visit the following websites for destination information, foreign and commonwealth office travel advice and general information about travel formalities, visas, passports and health requirements:
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish – please contact your InteleTravel agent and copy Customer Services at customerservice@inteletravel.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
In certain circumstances we apply a service charge for the services we provide. Our service charges are subject to change. You will be advised of any applicable service charges before any service is carried out.
| SERVICE | CHARGE |
|---|---|
| Cancellation or amendment | Principal’s charge + €25 per person |
| Special requests after booking has been confirmed | Principal’s charge + €25 per person (min €50 per booking) |
| Collection of surcharges/additional taxes | Principal’s charge +€15 |
| Arranging Passports and Visas | Passport/Visa fee + external passport agency fee. No InteleTravel fees apply. |
| Pre-booking airline seats after confirmed booking | Principal’s charge only. No InteleTravel fee. |
| Airline Ticket Service fee | Airline fee + €10 per ticket |
| Tickets despatched by courier | Cost of courier + €10 |
| Tickets despatched by insured delivery | €25 |
| International telephone/fax calls | Cost of calls + €xx |
| Tailor made itinerary planning | €To be confirmed by us prior to booking (deducted from confirmed booking) |
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In compliance with The Package Holidays and Travel Trade Act 1995 (Republic of Ireland), an insurance policy has been arranged with Arcus Solutions, to protect Republic of Ireland customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:
Travel inclusive packages sold by the Policyholder to Republic of Ireland customers with travel departing from the United Kingdom and European Union and from Republic of Ireland for a refund of such prepayments if customers have not yet travelled, or making arrangements to enable the holiday to continue if customers have already travelled, repatriation of customers as may be applicable, subject to the terms of the insurance policy. In the unlikely event of financial failure please contact the claims helpline on +44 (0) 1702 811397. A copy of the policy is available on request. The combination of travel services offered to you is a package within the meaning of the Package Holidays & Travel Trade Act. Additionally, as required by law, InteleTravel has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent”. View this policy as a PDF. For information, click Package Holidays & Travel Trade Act.
This policy is provided by: Arcus Solutions – 3 Cours Charlemagne, 69002 Lyon – SARL au capital de 1 000€ – Téléphone: +44 (0) 207 065 5300. www.arcus-solutions.fr RCS de Lyon n°853 774 529 – Code APE n°6622Z – ORIAS n°19006898. Le registre des intermédiaires d’assurances est tenu à jour par l’ORIAS disponible sur www.orias.fr Entreprise régie par le Code des Assurances et soumise au contrôle de l’ACPR – 4 place de Budapest, CS 92459, 75436 Paris Cedex 09 RC Professionnelle et Garantie Financière conformes aux articles L. 512-6 et L. 512-7 du Code des Assurances.
This policy is underwritten by: Accelerant Insurance Europe SA registered and authorised by the National Bank of Belgium and regulated by the Financial Services and Markets Authority (Ref. 3193), Acting in Ireland under Freedom of Services.
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Additionally, as required by law, InteleTravel has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent”. For information, click Package Holidays & Travel Trade Act.
These can be subject to change, especially if your holiday is booked well in advance. In compliance with the Package Holidays & Travel Trade Act, we are obliged to inform you of these changes as soon as we receive them. If the changes have a considerable effect on the travel arrangements, customers are legally entitled to a refund or credit without penalty. For the most up-to-date travel advice, please visit https://www.dfa.ie/travel/travel-advice/ Many countries update their regulations frequently: please refer to the website for medical and travel information, prior to departure. Ensure you have adequate travel insurance.
The Irish Government requires that we collect your passport details for security purposes, prior to travel. This should be submitted when your holiday is confirmed or no later than 3 months before departure. Specific mandatory requirements by the holiday provider will be sent to you prior to departure. Each supplier will differ for this information so please check carefully.
Travel inclusive packages within the Republic of Ireland sold by the Policyholder as principal to the contract are protected by the Irish topp policy subject to the terms and conditions of the policy. In the unlikely event of financial failure please contact the claims helpline on +44 (0) 1702 811397. A copy of the policy is available on request from your travel organiser.
This policy is provided by: Arcus Solutions – 3 Cours Charlemagne, 69002 Lyon – SARL au capital de 1 000€ – Téléphone: +44 (0) 207 0655300. www.arcus-solutions.fr RCS de Lyon n°853 774 529 – Code APE n°6622Z – ORIAS n°19006898. Le registre des intermédiaires d’assurances est tenu à jour par l’ORIAS disponible sur www.orias.fr Entreprise régie par le Code des Assurances et soumise au contrôle de l’ACPR – 4 place de Budapest, CS 92459, 75436 Paris Cedex 09. RC Professionnelle et Garantie Financière conformes aux articles L. 512-6 et L. 512-7 du Code des Assurances.
This policy is underwritten by: Accelerant Insurance Europe SA registered and authorised by the National Bank of Belgium and regulated by the Financial Services and Markets Authority (Ref. 3193), Acting in Ireland under Freedom of Services.
Any special assistance needs or requirements will be confirmed on your documentation, along with any charges that you will have been informed at the time of booking.
In the case of an emergency, the details of the travel service provider will be visible on the documentation. Please always remember to ensure you have your travel insurance details with you at all times. InteleTravel Customer Service department is available by telephoning (0) 1800 816398 if calling from mobile telephoned within the ROI or 0330 8080 4419 if calling from outside ROI.
Terms and Conditions apply. Please be reassured that we will safeguard any information you provide. We will only use the details above to contact you with offers and information about our products and services. As per our Privacy Policy, your email address will not be disclosed or used for any other purposes; we do not sell, rent or trade your personal information to third parties for marketing purposes. Information is correct at time of quotation but subject to availability until payment.
If you have a problem whilst on holiday, this must be reported to the relevant principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. f you are unable to contact the resort representative, you should contact your travel advisor as soon as possible. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documentation. We will of course assist you with this if you wish- please contact your InteleTravel agent and copy Customer Services at customerservice@inteletravel.com. Please ensure you provide all the relevant information such as booking reference, date of departure and all travel details. Please refer to our Package Holiday Booking Conditions.
Please see link to our Privacy Policy stating what data we collect and what the personal information will be used for, who it will be passed to, etc. You have the right to see the personal data we hold about you, and to request modification or deletion. This site uses cookies, as explained in our Privacy Policy. If you use this site without adjusting your cookies settings, you agree to our use of cookies.